Is Hathway a Good Provider? Find Plans, Pricing, Speed, and Customer Care Details

Hathway is the most popular and oldest broadband cable company in India. It was the first company to provide internet connection via TV cables and the first to launch a digital platform in India. Hathway is still popular and reliable for its high-speed data, connectivity, and Multi-Operator System (MOS) in many cities. In October 2018, Hathway was acquired by Reliance industries. Hathway offers you a better internet frequency and speeds ranging from 25 Mbps to 150 Mbps and data within 500 GB to 1000 GB. Hathway starts its broadband plan at ₹ 1,497
(3 months) with a speed of 40 Mbps.
Last updated in: September 2022

This blog has given insights into Hathway Broadband plans, homes & offices plans, benefits, required documents, Hathway digital cable tv, channel packs, customer care services, and much more.

Hathway India – products and services

Hathway Cable & Datacom Ltd is one of India’s major Cable Broadband Service providers. Its subsidiary Hathway Digital Private Ltd, is also one of the largest Multisystem operators in India. It was the first company to provide internet using the television cable network in India and the first cable operator to launch a digital platform in 2006.

The mission of Hathway is “To provide an incomparable world-class TV viewing & Broadband experience to every Indian customer.”

Hathway Broadband offers high-speed cable broadband services in 31 cities across India. It has 0.77 million active Subscribers. It also offers internet leased line connections for the emerging businesses of India to provide seamless dedicated connectivity with symmetric upload and download speeds.Currently, Hathway is one of the digital cable providers with the most HD channels in the Indian market. Its extensive network connects approximately 7.2 million digital cable subscribers across 350 cities in India.

Is Hathway a Good Provider?

Yes, Hathway is a good service provider. It was awarded nine times for its quality Cable TV and Broadband Internet Services by the Indian Telly Awards. In addition, Hathway was voted one of the Best Managed Media companies in Asia in 2013.

Benefits of Hathway Broadband Services

The benefits of having a Hathway Broadband service are

  • Free Dual Band Wifi Router on a new connection
  • Zero Lag Fiber Technology
  • Unlimited data with up to speed 200 Mbps
  • No Installation Charges
  • No Security Deposits
  • 24*7 chat support with Diva (Chatbot)
  • Instant support service on WhatsApp

Hathway broadband plans

Hathway offers a wide variety of prepaid broadband plans for homes and offices. Hathway uses advanced technologies such as Gigabit Ethernet Passive Optical Network (GPON) Data Over Cable Service Interface Specification (DOCIS) to achieve stable high speed. Hathway Broadband plans start with ₹ 600.

Available Hathway Broadband Internet Plans

The plans of Hathway Broadband may vary from place to place. Therefore, we have made an extensive list of available plans in various regions such as Delhi NCR, Bangalore, Chennai, and Pune.

Hathway Broadband Plans Delhi & NCR

The broadband plans of Hathway in Delhi & NCR are


Hathway Broadband Plans in Delhi & NCR
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months)
DEL DOCSIS STAR 80 Mbps 80 Mbps 1000 GB ₹ 1,647 ₹ 3,294
DEL DOCSIS STAR 40 Mbps 40 Mbps 1000 GB ₹ 1,497 ₹ 2,994
GOLD_GPON_Qrtly 75 Mbps 3000 GB ₹ 1,575 ₹ 3,150
Diamond_GPON_Qrtly 125 Mbps 3000 GB ₹ 1,797 ₹ 3,594
Platinum_GPON_Qrtly 200 Mbps 3000 GB ₹ 2,097 ₹ 4,194


The subscription charges are exclusive of tax. Note that Hathway Broadband provides a free router on every new connection with zero installation charges.
 

Hathway Broadband Plans Bangalore

The plans of Hathway in Bangalore for broadband are


Hathway Broadband Plans in Bangalore
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months)
BLAZE 100 Mbps Unlimited ₹ 2,550 ₹ 4,500
GPON Dual Band 150 Mbps Unlimited ₹ 2,547 ₹ 5,094
Power 200 200 Mbps Unlimited ₹ 2,787 ₹ 5,574


The subscription charges are exclusive of tax. Note that Hathway Broadband provides a free router on every new connection with zero installation charges.
 

Hathway Broadband Plans Chennai

The broadband plans of Hathway in Chennai are


Hathway Broadband Plans in Chennai
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months)
GPON 300 300 Mbps Unlimited ₹ 4,200 ₹ 8,400
GPON 200 200 Mbps Unlimited ₹ 2,547 ₹ 5,094
Premium unlimited 150 150 Mbps Unlimited ₹ 2,400 ₹ 4,800
Chennai Hybrid 150 150 Mbps Unlimited ₹ 2,547 ₹ 5,094


The subscription charges are exclusive of tax. Note that Hathway Broadband provides a free router on every new connection with zero installation charges.
 

Hathway Broadband Plans Pune

The broadband plans of Hathway in Pune are


Hathway Broadband Plans in Pune
Plan Speed FUP Subscription Charge (3 Months) Subscription Charge (6 Months)
HD 2 Stream – 50 Mbps 50 Mbps 300 Mbps ₹ 2,399 ₹ 4,599
HD ELITE-50 Mbps 50 Mbps 500 Mbps ₹ 2,549 ₹ 4,949
SPL HD4 Stream 50 Mbps 1000 Mbps ₹ 2,835 ₹ 5,419
GPON_SUPERBLAST 100 Mbps Unlimited ₹ 2,247 ₹ 4,494
GPON_SUPERPREMIUM Dual router 200 Mbps Unlimited ₹ 2,997 ₹ 5,994
GPON_PREMIUM Dual router 150 Mbps Unlimited ₹ 2,697 ₹ 5,394


The subscription charges are exclusive of tax. Note that Hathway Broadband provides a free router on every new connection with zero installation charges.
 
Click here to know the available plans in your area.
 

Hathway Business Broadband Connectivity

Hathway Business Broadband provides two connectivity solutions for business people.

  • Fibre Internet Services – A dedicated fibre Internet service suitable for BPOs, MNCs, Telcos, Call Centers, and other organizations that work with latency-sensitive applications.
  • Multi-Office Connectivity – A Gold (SME PLANS) connection provides contended (1:1) dedicated Internet broadband services suitable for MNCs, large corporations, Software Companies, etc.
  • Internet leased lineLeased line connection for the emerging businesses of India provides seamless dedicated connectivity with symmetric upload and download speeds.

You can explore your suitable Hathway Business Broadband here.

Hathway Best Broadband Deals for Home

According to Paytm, the most popular broadband plans offered by Hathway for 3-months, 6-Months, and yearly are as follow:

Hathway Best Broadband Deals for Home

According to Paytm, the most popular broadband plans offered by Hathway for 3-months, 6-Months, and yearly are as follow:


Hathway´s Most Popular 6 Month Broadband Plans
Plans Speed FUP Price
HERO 50 Mbps 1000 Mbps/ Month ₹ 1,497
GPON 100 Mbps 100 Mbps 20 GB/day ₹ 1,497
HERO ULTD 50 Mbps 50 Mbps Unlimited ₹ 1,500



Hathway´s Most Popular Yearly Broadband Plans
Plans Speed FUP Price
GPON 50 Mbps 50 Mbps Unlimited ₹ 2,694
GPON 100 Mbps 100 Mbps 20 GB/day ₹ 2,994
HERO ULTD 50MBPS 50 Mbps Unlimited ₹ 3,000



Hathway´s Most Popular Yearly Broadband Plans
Plans Speed FUP Price
Plan Speed FUP Price
Super-2 Up to 2 Mbps Unlimited ₹ 4,347
GPON 100 Mbps 100 Mbps 20 GB/day ₹ 5,988
HERO ULTD 50 Mbps 50 Mbps Unlimited ₹ 6,000


*Prices are exclusive of tax.
 

What Are the Documents Required for Hathway Broadband

The documents required for Hathway Broadband connection are:

  • Photo ID Proof
  • Address Proof
  • Passport size photo

These documents will be submitted with the Customer Relationship Form (CRF).
Hathway bill payment

How To Make A Hathway broadband Bill Payments

Follow these simple steps to pay the broadband bill for your Hathway services:

  1. Go to the official website of Alliance Broadband.
  2. Click on “Quick Recharge” and then select “Broadband”.
  3. Enter account no. or RMN and fill in the captcha.
  4. The interface will show your payable amount.
  5. Proceed to pay securely via debit card/ credit card/ net banking.

Hathway digital cable TV

Hathway digital cable TV is a high-definition set-top box that provides direct-to-home channel subscriptions at affordable prices. It enables you to enjoy an uninterrupted streaming experience at home and provides multiple HD channels.

Hathway offers two setup boxes:

  1. Standard Definition (SD) step-up box
  2. High Definition (HD) step-up box

Hathway SD setup box is perfect for a family that enjoys watching multiple channels on the TV. However, SD has a standard parametric specification while HD enables the experience of 3D content in the 4:3 aspect with cinema-style superior sound quality using Dolby digital.

Hathway cable tv packages

Hathway cable TV offers three packages:

  1. Hathway Bouquet
  2. Broadcaster Bouquet
  3. Alacarte

Hathway cable tv channel list

Hathway cable tv has 400+ channels. The list of the genre of channels with the number of channels is as follows:


Hathway Genre of Channels
Alacarte Broadcaster Bouquet
General Entertainment Channel (79) Disney (1)
News (66) Sony (23)
Movies (67) Discovery (12)
Infotainment (26) NDTV (6)
Music (26) Star (15)
Sports (21) Sun (9)
Kids (20) Times (6)
Religious (17) Turner (4)
Shopping (4) TV 18 (5)
Devotional (1) ZEE (14)
Lifestyle (1) TVT (4)


Hathway also provides you with a feature to add and remove a channel from the pack as per your preferences and make your own Hathway Bouquet.

How to recharge Hathway cable tv online

The easiest way is to use the payment app to recharge Hathway cable tv online. The most popular payment apps are Gpay, Paytm, Phonepe, Bharatpe, etc. Follow these simple steps to recharge Hathway cable tv online:

  1. Open your payment app.
  2. Search for “Cables” and select the operator as “Hathway.”
  3. Enter your AC no./ VC no./ RMN.
  4. The interface will show your payable amount.
  5. Proceed to pay securely via debit card/ credit card/ net banking.

You can also recharge your cable tv with the My Hathway app or the official website of Hathway.

Hathway customer care

Hathway has a good customer support system that includes email and customer care numbers (based on regions) and even has a special online service for helping customers.

How to contact Hathway Broadband Customer Care

The Toll-Free Customer Care No. is 1800 4197 900. However, the customer care details of Hathway Broadband with different regions are below listed:


Hathway Customer Care Contact Numbers by Region
Regions Customer care no. Email id Store Location
Allahabad 0120-6836402 support@hathway.net “Om Tower, 3rd Floor, 31 MG Marg, Civil Lines Allahabad – 211001”
Bangalore 0120-6836406 support@hathway.net Hathway House, 137/138, Infantry Road, Bengaluru – 560001
Jaipur 0120-6836405 support@hathway.net 20 -28 Fifth Floor, Manglam Electronics Market, Mansarovar Link Road, Riddhi Siddhi Crossing, Jaipur 302018
Mumbai 0120-6836404 support@hathway.net B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai – 400013
Faridabad 0120-6836406 support@hathway.net 5M/113, top floor, Patanjali Mega Store Building, Opp KL Mehta Girls College NIT 5, Faridabad, Haryana 121001
Gurgaon 0120-6836406 support@hathway.net Sec-46, SCU 137 SF, Hudda Market near Om Sweet, Gurgaon 122001
Hyderabad 080-68127003 support@hathway.net No. 603, 604, 6th Floor, Mahaveer Chambers, Liberty X Road, Himayath Nagar, Hyderabad – 500029
Indore 0120-6836403 support@hathway.net 12, Press Complex, Behind Bhaskar Building, A B Road, Indore – 452008
New Delhi 0120-6836401 support@hathway.net Plot No. B-1 / G-3, Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi
Pune 0120-6836404 support@hathway.net 3rd Floor, Sterling Plaza, Deccan Gymkhana, Above Axis Bank, Jnuglee Maharaj Road, Pune – 411004
Kolkata 033-40302444 support@hathway.net Ecostation, Block-BP, Plot-7, 2nd Floor. Salt Lake Sector-V, Kolkata-700 091, West Bengal.
Bhopal 0120-6836403 support@hathway.net 2nd Floor, Jyoti Cineplex, Zone-II, M.P.Nagar, Bhopal -462011
Bhubaneshwar 033-40302444 support@hathway.net Ashrya, Plot No-72, Near Hotel SISMO, Gautam Nagar, Kalpana Square, Bhubaneshwar – 751014


You can find the contact support for all covered regions here.

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FAQ

How do I raise a complaint with Hathway?

To raise a complaint with Hathway, dial 1800 4197 900 (Toll-free)1800 4197 900 (Toll-free). The Hathway complaints team takes quick action and resolves the issue as soon as possible.

How to cancel Hathway connection?

Yes, you can cancel your connection. However, you have to contact customer care to close your connection.

Is Hathway better than Airtel?

It depends upon your requirement. If you don’t want any additional subscriptions or OTT benefits and want affordable plans, Hathway broadband plans are the better to pick. While, if you want to enjoy OTTs and additional benefits, Airtel fibre plans are great to pick.

What is Hathway Self Care?

The Hathway Self Care portal is an online portal to log into your personalized dashboard. It displays your account details such as profile, bills, payment, active plans, service requests, etc.

Updated on 8 Jun, 2022

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