RailWire Plans: Recharge, Customer Care, Wi-Fi & Broadband Plans

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RailTel is the largest telecom service provider approved as a Public Sector Undertaking (PSU) under the Ministry of Railways to provide broadband and networking services. Established in 2000, the main goal of introducing the ‘Mini Ratna’ was to uplift the administrating and networking standards of Indian Railways.

RailWire is a retail broadband service initiated by RailTel to offer broadband services in the remotest parts of India. Since the advent of RailWire plans, the image of Indian Railways has drastically improved over the past few years.

From providing free Wi-Fi to passengers to becoming a backbone for various small businesses as well as Fiber to the Home (FTTH) service providers, RailWire has come a long way.
Last update: August 2022

RailWire plans are one of the cheapest and the best quality to avail. Various types of broadband services are available, and customers may choose according to their requirements. This blog will cover RailWire plans, benefits, installation charges, and more.

About RailWire plans

RailWire is a RailTel-launched commercial broadband service that operates on a Public-Private Local Entrepreneur (PPLE) model. RailWire relies on collaborative environments offered by RailTel, Aggregation Network Provider (AGNP), Managed Service Provider (MSP), and Access Network Provider to provide quick and low-cost service (ANP).
It now serves 3.25 lakh residential consumers and works with 5200 local network infrastructure partners. RailWire Broadband offers various services to its consumers, beginning with 10 Mbps for less than ₹ 500 for unlimited data plans.

RailWire Broadband Plans

RailWire plans provide various benefits that best other internet service providers. Some of them are listed below:

  • Access to high-speed Internet: The optical-based fiber offers high-speed internet facilities to users

  • Affordable Recharge Plans: The prices are reasonable as compared to other telecom service providers and have no hidden charges

  • Responsive Customer Care: Customer care is available 24×7 at service; the customers can easily reach out through phone calls, emails, or by raising requests/tickets. 

  • Multiple Online Paying Options: Through the RailWire Subscriber app, the customers can create their account, log in (either on the web or through the app itself), select plans suitable for them, and make payments through plenty of online paying options (like UPI, Netbanking, credit card, debit card, etc.).

  • Variety of Plans: Users may choose any broadband service out of the vast pool of RailWire plans offered to them like FUP limit plans, unlimited plans, top-ups for FUP users, Welcome Plans, Long-term plans, state-wise plans, etc.

  • Access to knowledge: Customers may contact RailWire broadband’s ‘Knowledge Base’ to know more about a plan or ask relevant queries. 

railwire broadband connection router

RailWire Broadband Plans

RailWire is a Rail-Tel-provided broadband service that offers various recharge plans for its users, starting from ₹ 499. While competing with telecom behemoths such as Airtel, BSNL, and JioFiber, it delivers internet service in 70% of rural regions.

For ONT and ONU installation, RailWire utilizes the most advanced optical fibre-based router, which complies to provide the cheapest as well as fastest internet connection. Its broadband plans are divided by type, location installed, including RailWire broadband usage, days of validity, and associated final cost.

Where are RailWire broadband plans offered?

RailWire Broadband offers services like a Welcome plan for new users, unlimited plans, Top-up FUP for users, and many more.

It provides these plans across almost all popular states of India, including Kerala, Punjab, Karnataka, Delhi, West Bengal, UP, Assam, Andhra Pradesh, Haryana, Himachal Pradesh, Gujarat, and Tamil Nadu.

RailWire Broadband Unlimited Plans

RailWire Broadband plans that have no FUP limits (‘Unlimited’) include the following:


RailWire Broadband plans that have no FUP limits
DATA SPEED PRICE (in ₹)
10 mbps 499
20 mbps 599
50 mbps 799
100 mbps 999
150 mbps 1,499
200 mbps 1,899


RailWire Broadband FUP Plans

Railwire Broadband plans for customers who have chosen plans with FUP limits include the following:


Railwire Broadband FUP plans
DATA SPEED DATA USAGE PRICE (in ₹) AFTER FUP
2 mbps 100GB 599 512_kbps
4mbps 100GB 799 512_kbps
5 mbps 90GB 699 512_kbps
6 mbps 50GB 499 512_kbps
8 mbps 60GB 899 512_kbps
8 mbps 100GB 999 512_kbps
8 mbps 120GB 849 1mbps_kbps
10 Mbps 30GB 449 1mbps_kbps
10 Mbps 70GB 649 1mbps_kbps
10 Mbps 80GB 1,099 1mbps_kbps
10 Mbps 100GB 599 1mbps_kbps
10 Mbps 120GB 1,249 1mbps_kbps
10 Mbps 200GB 1,349 1mbps_kbps
16 mbps 100GB 1,099 2mbps_kbps
20 mbps 100GB 1,499 2mbps_kbps
20 mbps 200GB 699 1mbps_kbps
20 mbps 200GB 1,899 2mbps_kbps
40 mbps 60GB 999 1mbps_kbps
40 mbps 120GB 1,399 2mbps_kbps
40 mbps 300GB 799 1mbps_kbps
50 mbps 200GB 2,499 2mbps_kbps
50 mbps 400GB 899 1mbps_kbps
60 mbps 150GB 1,699 2mbps_kbps
75 mbps 500GB 949 1mbps_kbps
80 mbps 180GB 1,899 2mbps_kbps
100 mbps 250GB 2,699 2mbps_kbps
100 mbps 350GB 999 1mbps_kbps
100 mbps 400GB 1,099 1mbps_kbps
100 mbps 500GB 2,999 2mbps_kbps
125 mbps 750GB 1,249 1mbps_kbps
150 mbps 750GB 1,499 1mbps_kbps
200 mbps 1000GB 1,949 1mbps_kbps


RailWire Broadband Top-Up Plans for FUP Users

RailWire Top-Up plans for users who have chosen plans with FUP limits are as follows:


RailWire Top-Up plans
DATA SPEED PRICE (in ₹)
5GB 149
10GB 249
25GB 199
50GB 299
100GB 499


RailWire Broadband Long-Term Plans

In RailWire Broadband long-term plans, users get additional services for free and are as follows:


RailWire Broadband Long-Term Plans
ANY PLAN OFFER VALIDITY
Any long term plan 10 days extra 90 DAYS
Any long term plan 30 days extra 180 DAYS
Any long term plan 60 days extra 300 DAYS


Railwire plans for different Indian states

RailWire plans are offered in almost all states of India and cover the remotest areas along with the major cities. While significant RailWire plans remain more or less the same (like FUP limit and welcome plans, etc.), there are certain variations.

RailWire Broadband For Andhra


RailWire Broadband For Andhra
PRICE (in ₹) SPEED FUP LIMIT TERMS AND CONDITIONS
449/mo 20 mbps Apply
599/mo 50 mbps Apply
999/mo 100 mbps Apply


RailWire Broadband For Assam


RailWire Broadband For Assam
PRICE (in ₹) SPEED FUP LIMIT AFTER FUP LIMIT TERMS AND CONDITIONS
809/mo 50 mbps 750Gb 2 mbps Apply
999/mo 75 mbps 750GB 2 mbps Apply
1099/mo 100 mbps 750GB 2 mbps Apply


RailWire Broadband For Gujarat


RailWire Broadband For Gujarat
PRICE (in ₹) SPEED FUP LIMIT TERMS AND CONDITIONS
699/mo 40 mbps Apply
799/mo 50 mbps Apply
999/mo 100 mbps Apply


RailWire Broadband For Haryana


RailWire Broadband For Haryana
PRICE (in ₹) SPEED FUP LIMIT TERMS AND CONDITIONS
599/mo 20 mbps Apply
799/mo 50 mbps Apply
999/mo 100 mbps Apply


RailWire Broadband For Himachal


RailWire Broadband For Himachal
PRICE (in ₹) SPEED FUP LIMIT AFTER FUP LIMIT TERMS AND CONDITIONS
599/mo 100 mbps 4TB 5 mbps Apply
699/mo 100 mbps 4TB 5 mbps Apply
809/mo PLAN COMING SOON    


RailWire Broadband For Kerala


RailWire Broadband For Kerala
PRICE (in ₹) SPEED FUP LIMIT AFTER FUP LIMIT TERMS AND CONDITIONS
499/mo 10 mbps
599/mo 20 mbps Apply
999/mo 100 mbps 6.6TB 10 mbps Apply


RailWire Broadband For Tamil Nadu


RailWire Broadband For Tamil Nadu
PRICE (in ₹) SPEED FUP LIMIT TERMS AND CONDITIONS
599/mo 20 mbps Apply
799/mo 50 mbps Apply
999/mo 100 mbps Apply


RailWire Broadband For Telangana


RailWire Broadband For Telangana
PRICE (in ₹) SPEED FUP LIMIT TERMS AND CONDITIONS
599/mo 20 mbps Apply
799/mo 50 mbps Apply
999/mo 100 mbps Apply
     


RailWire Broadband For UP East & UP West


RailWire Broadband For UP East & UP West
PRICE (in ₹) SPEED FUP LIMIT TERMS AND CONDITIONS
799/mo 50 mbps Apply
849/mo 75 mbps Apply
999/mo 100 mbps Apply


railwire broadband connection router

RailWire plans – Payments


RailWire offers online payment of bills through its RailWire Subscriber App. The customer has to only follow the given steps:

  1. Go to Google PlayStore and find the RailWire Subscriber app

  2. Download and install it. 

  3. Register/Login with your credentials.

[list-steps]

How to make RailWire plans bill payments online?


To make online bill payments for RailWire plans, sign in to your account (either online or on the RailWire Subscriber app) and follow the given steps:
[list-steps]

  1. Visit the RailWire website

  2. Enter your account details and sign-in. 

  3. Navigate to the home screen

  4. Find ‘Recharge’ tab and select it

  5. Click on renew account option and find a suitable RailWire recharge plan

  6. Select it and pay by clicking on ‘Recharge.’

The user will be presented with various paying options (debit card, credit card, net banking, UPI, etc.).

How to check the internet usage of my RailWire broadband plans?


For finding internet usage, log in to your RailWire account (either online or on the app) and follow the given steps:

  1. Navigate to the home screen of your account

  2. Find the ‘Data usage’ tab and select it to see the details of internet usage.

RailWire plans installation charges

As RailWire sets up its broadband services in the remotest parts of India and usually in the customer’s house (as well as dwellings of businesses), the pricing varies accordingly. Generally, the installation charges depend upon the location, unit installed, and the available space to install a particular type of unit.

RailWire also offers options between two routers: ONU and ONT. While ONU is for installing RailWire broadband at home, ONU is for other scenarios. Hence, the final pricing also considers the following:

  • Price of Device: The device would cost about ₹4000-₹5000. Along with this, the pricing includes ONT or ONU router costs (as per requirement).

  • Additional Charges: An extra security charge of ₹1000 is levied, which is refundable once the RailWire plan has been canceled by the user. 

RailWire broadband Customer Service


As an Internet Service Provider (ISP), RailWire plans offer one of the best customer services that are available 24×7. Customer Support Line, Customer Support Email Accounts, Head Office, and Regional Offices Addresses are all the bases open for customer requests and queries.
Users may reach their desks through phone calls as well as emails.

RailWire broadband Customer Care number



RailWire Customer Care numbers
Technical Support Customer Care number
8010139139 9221279570



RailWire broadband customer support email ID


Customer support is available 24×7. The email IDs to reach out to them are as follows:

Railwire Customer support emails
Technical Support Email Id support.ka@railwire.co.in
Billing Email Id billing@railwire.co.in
Feedback Email Id connect.ka@railwire.co.in
Sales Support Email Id connect.ka@railwire.co.in


How do I cancel my RailWire broadband plans?

To cancel RailWire broadband plans, customers should follow the following steps:

  1. Login to the portal or RailWire account (through the app or online) and look for disconnection options to raise requests

  2. Otherwise, contact the customer care service and enquire regarding the same.

  3. Read the terms and conditions here before proceeding with cancellation plans, as a clause mentions that before terminating RailWire broadband services, the subscriber should inform 30-days before getting refunds. 

FAQ

Which RailWire plan is best?

The best RailWire Broadband recharge plan (averagely suitable for most with the maximum benefits availed) is the unlimited broadband plan that starts at ₹ 499 and offers 10 Mbps data speed. For a better experience, ₹ 599 and ₹ 799 offering 20 Mbps and 50 Mbps, are also preferred.

Is RailTel and RailWire same?

RailTel is a public sector undertaking under the Ministry of Railways that the government of India has granted. RailWire is the broadband or Wi-Fi service provided by RailTel (a telecom service provided).

Is RailWire Wi-Fi unlimited?

RailWire offers various plans, one of which is RailWire unlimited plans. The affordable, accessible, high-speed Broadband plan starts at ₹ 499, offering 10 Mbps data speed, to ₹ 1899, which offers 200 Mbps data speed.

Does RailWire provide a router?

Yes, RailWire provides an optical fibre router called ‘Wi-Fi Geopon’ that has recently undergone advancements to raise its internet service standards. There are also options available between two routers: ONU, which is for homes, and ONT for otherwise. The customers may choose one depending on their requirements.

Updated on 27 Jul, 2022

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